One year of leadership

Shannon just wrapped up her first year as Executive Director at NCRC and what a year it’s been! We sat down with her for a reflection on the moments, goals, and dreams that have shaped her first year.

What is one moment that has stuck with you?

Speaking at my first Mediation Matters luncheon as an Executive Director is a moment I will never forget.



What's one moment that reminds you why this work matters?

Every time one of our staff shares a success story, whether it be a conversation between neighbors, a particularly difficult parenting situation, or between a landlord and a tenant, that results in a successful agreement, I am truly elated. It gives such clarity to the work I have to do each day.

What has your initial focus been in the last year?

My goals in the first year included developing meaningful relationships with our board, staff, community and funding partners, preparing our organization for a strategic planning process, and identifying sustainable funding streams. 

What do you think makes NCRC special?

We are the only organization in Davidson County (and beyond) providing community mediation to our community. Conflict resolution work is truly remarkable in the way it can transform individual lives and communities. Many do not realize the tremendous impact a conflict can have on a family. It impacts you financially, mentally, physically, and emotionally. Helping families and individuals find solutions so that they can rebuild their lives is the heart of our work. 

What is something that has surprised you about the role?

I am not sure if it’s a surprise but the transformation you go through is important to note. You’re somehow evolving into a different person and also the same exact person you’ve always been. I still spill too many snacks and drinks on my business clothes. 

What are some resources that have helped you in your leadership?

I am so grateful for the professional development opportunities provided to me by the Healing Trust Executive Peer Circle Program, TNN’s Board Governance program, and the Executive Coaching from the Circle Center I did to prepare for this role. These resources are invaluable to the nonprofit sector. 

"I believe strongly that we have to resource ourselves and have a learner’s mentality."

What is one big dream that you have for NCRC? 

My biggest dream is that NCRC becomes a nonprofit household name. We have done our important work under the radar for many years and those who work with us, know our value. I’d like to continue to share the good work we do with our larger Nashville community. I’d like our community to embrace mediation as a way to prevent evictions, stabilize families, and handle conflict in their homes, workplaces, and neighborhoods. 

What is one goal that you are excited to work towards in year two?

I am so excited to work towards a 3 year strategic plan, institute the logic models our team has been working so hard on, and continue to share our work with so many great volunteers, donors, and partners. 

What is a quote or motto that guides you?

"Peace starts at home."

 We all have a responsibility to make the world a more peaceful place and often that starts with the way we manage our stress and our own conflicts. It’s a reminder to me to take care of myself, my family, staff, and friends in difficult times. As mediators and conflict professionals, we must develop a practice of inward awareness before we can be fully present and grounded for others. 

What book, podcast, or show have you loved recently?

Crucial Conversations is a book I think everyone should read when they start their conflict journey. Communication is everything. I wish I had read it earlier! I also think David Brooks’ book, “How to Know a Person” is a great recent release given the age we’re living in. Tennessee Nonprofit Network’s “I was told there would be snacks” is a great podcast for me. I love their relatable content. 

If you weren’t doing this work, what would you be doing?

I have long said I should have gone into counseling. It’s been an interest of mine for many years. My dream gig as I have gotten older is definitely working at a garden center.

What is your ideal way to unwind after a long day?

On my best days I’ve hugged my husband and son, fiddled in the garden, and picked up a good book.